A 99.9% Server Uptime
Our shared web hosting system is based on a steady, first–class hardware configuration and a significantly customized Linux distro. Thus, regardless of what your website is, or how many website visitors you have, or even if there is a DoS attack, our servers will stay up and running and your web sites will remain online.
All our shared web hosting plans plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is very important that you also set up your own network infrastructure. This is why we set up a custom internal network in all our data centers. Based on topflight Juniper switches and routers, our internal network allows for unfathomably fast data transfer speeds and is also completely redundant.
Because of this, you can enjoy a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, irrespective of which hosting package you have opted for.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are unsatisfied with our web hosting services, or if you find them insufficient, or if you decide that you should use a VPS plans rather than a cloud hosting package – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have complete control over your domain names even when you close your web hosting account with us.
24/7 Technical Support
We’ve conscientiously handpicked each member of our 24x7 support department to make sure that we can provide the best possible technical support you can possibly get. Each one of our techs has many years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. Plus, they are available to you 24x7x365 – you’ll be able to touch base with them whenever you want and they will reply back to you ASAP.
Their average support ticket response time is well under twenty minutes, whereas with other hosting vendors you have to wait around for days. Besides, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be responded to within 1 hour.