Help and Support Channels
A 1–hour Ticket Response Guarantee
Each ticket that you send to the customer assistance Department will be answered in less than 1 hour. The standard queries will be responded to instantly. Nonetheless, if the support inquiry you have sent requires the aid of a certified technician, we will send the ticket to him and will let you know about the postponement.
Expert Customer Assistance Service
Our tech help and support crew will be working for you round–the–clock to to respond to all assistance demand tickets that you send. We offer client help for all the applications that are installed in advance on your web server. These include our in–house developed Web Hosting Control Panel, the selected OS as well as the server admin panel (with respect to the VPS type).
A Descriptive Help Section
Each section of the Web Hosting Control Panel that comes with no charge with your VPS offers you an integrated knowledge base. You will find a range of extensive how–to articles and a variety of step–by–step video tutorials that display all the regular site control responsibilities. You can gain access to them by clicking on the Help or Video buttons in the right side of each Control Panel section.