Tech Support Channels
A One–Hour Ticket Response Guarantee
All your assistance requests will be dealt with in no more than 60 min after the ticket or email has been submitted. If your case requires further assistance from an admin, we will direct the ticket or the email to the person in charge, in a timely manner and we will leave a comment to let you know that more time will be required for finding the best solution. If you take advantage of our Managed Services package, all of the tasks included there will be completed whenever you prefer.
A Premium Customer Support Service
Our client support staff will be online for you 24x7 if you need help while working with the Web Hosting Control Panel or with any of the applications that we have pre–installed for you on the dedicated web hosting server. What is more if you require help handling all the day–to–day admin tasks on your dedicated server, you can check out the Managed Services package, that includes backup hard disk storage space, OS updates every week, installation and troubleshooting services, server monitoring and restarting procedures, etc.
An Intuitive Help Section
Our Web Hosting Control Panel is preinstalled for every dedicated web hosting plan. Among its functionalities is a rather handy integrated knowledge base that will walk you step by step on how to use it. The majority of how–to articles also video versions which show all the actions that you can perform in a highly illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.